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Patient safety

Our goal is to deliver the very best care. As part of this, we are always looking for ways to improve the quality and safety of the healthcare we provide. 

If you have any questions about your safety please speak to your healthcare team and read more about your rights and responsibilities at the Eye and Ear.

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights applies to all healthcare settings in Australia. It explains the rights of all patients, carers, families and service providers while accessing healthcare. 

Read or listen to the Charter:

Quality Account

We publish our Quality Account every year, detailing the quality and safety of our care and services. You can read the 2016-17 Quality Account online. Our 2017-18 Quality Account will be released in late 2018.


Healthcare accreditation is when an organisation is assessed by external auditors against a set of safety and quality criteria. It is one method to ensure that appropriate standards of care are provided by health services. Read the Australian Council on Healthcare Standards' explanation of accreditation for more information.

The Royal Victorian Eye and Ear Hospital has been accredited against the Australian Commission on Safety and Quality in Healthcare's National Safety and Quality Healthcare Standards (NSQHS). These standards assist us to ensure that our patients are safe and receive the highest possible quality of healthcare.

Pivotal to the success of these standards is the involvement of patients, carers and families to continuously improve the eye, ear, nose and throat services and care provision.

The below image shows the 10 National Standard that all hospitals are accredited against. These are:

  1. Governance
  2. Partnering with Consumers
  3. Infection Control
  4. Medication Safety
  5. Patient Identification
  6. Handover of information
  7. Blood safety
  8. Pressure injuy prevention
  9. Clinical observation
  10. Falls prevention

Poster of 10 national standards that the hospital adhere to to keep patients safe