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Visitors & visiting hours

 

Update on COVID-19

The health of our patients, visitors and staff is our biggest priority. We have put in place a number of measures to keep our community safe while providing the highest level of care.

The Royal Victorian Eye and Ear Hospital is working closely with the Department of Health and Human Services and taking all advised precautions against
COVID-19.

As part of our response to managing the coronavirus outbreak, we have:

  • Introduced a Clinical Concierge desk at all entrances of the hospital for visitors and patients to answer screening questions, have a temperature check and use hand sanitiser upon entry;
  • Restricted ward visitations to one visitor per patient for one hour per day;
  • Encouraged patients to come alone or use a carer to drop and go, if appropriate;
  • Enforced social distancing of at least 1.5m wherever practical;

Visitor Restrictions

For patients/visitors attending outpatient appointments, elective surgeries, or visiting the Emergency Department:

  • If possible, it is preferred that patients come alone to the hospital. If a carer/support person is needed, this is restricted to one person.
  • Please do not accompany a patient to the Eye and Ear if you are experiencing at least one of the following symptoms: fever, cough, sore throat or shortness of breath and/or have been overseas in the past 14 days; or in contact with a confirmed case of COVID-19.
  • If accompanying a friend or family member for day surgery, it is requested that you leave the hospital and only return when you receive a phone call from our staff to advise that they are ready for discharge.

For patients/ visitors on wards:

  • We are restricting visitors to our wards. Partners OR carers are still welcome, however, there is a limit of one visitor per patient, per day.
  • Visits will be limited to a maximum of 1 hour.  We respectfully ask that other family members and friends do not visit at this time.
  • We ask that partners OR carers do not accompany or visit patients if they are experiencing at least one of the following symptoms: fever, cough, sore throat or shortness of breath and/or have been overseas in the past 14 days; or in contact with a confirmed case of COVID-19.
  • Visiting hours for Ward 8 have been amended, and now end at 7pm.

Please note, when you arrive at the hospital, all visitors and patients will be greeted at the entrance by a member of our staff who will take your temperature; request that you sanitise your hands; and ensure that you are fit to enter.