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Presenting at Emergency

If you have experienced an eye injury, or you are having major issues with your sight or hearing, you may need to come to Emergency at the Eye and Ear . If you are injured and require immediate assistance, telephone 000 and get an ambulance.

The Emergency Department is open 24 hours a day for all patients requiring urgent care and treatment for their eyes, ears, nose or throat.

The Emergency Department sees a large number of patients every day. Patients are seen in an order based on clinical urgency, so if you present with less urgent or less acute problems you may experience a long wait. If you are not sure if you need urgent care, it is preferable that you see your GP or local optometrist first, they can advise if you need to be seen urgently or whether you can be referred to one of our outpatient clinics.

How do I get to the Eye and Ear Emergency Department?

If you are coming via an Ambulance, they will bring you directly to the hospital. If you are coming to Emergency yourself or with a carer, the hospital's address is 32 Gisborne Street, East Melbourne.  Street parking is restricted and there is limited metered parking with short time restrictions. The hospital is accessible by public transport. See our locations and maps page for more information on how to get to the Eye and Ear Hospital. If you need assistance with transport, you can contact our transport department.

What happens once I get to Emergency?

A Nurse will see you on arrival and assess your condition. You will be asked for some information about yourself (your name and date of birth, your address and Medicare number and what issue brings you to Emergency). Further assessment will be undertaken by a Nurse (such as visual testing). You will then see a Doctor who will assess you and administer treatment, if required. Depending on what your condition requires will determine whether you will stay in the hospital, be booked for surgery, transfer to another hospital or be discharged home and into the care of your primary Doctor (usually your GP).

A typical patients journey in our Emergency Department

What should I bring in?

  • Medicare card
  • Your current medications in their original containers
  • Any investigations / tests you have had performed
  • Any referral letters you may have
  • Your GPs address and phone number

We see patients in order of medical urgency, not by time of arrival, and therefore ask your patience when attending the Emergency Department. We recommend that if possible only the patient and one carer attends as space in the Emergency Department is limited.