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Patient Opinion, have your say

December 3, 2018

At the Eye and Ear, we encourage our patients to give feedback about their experiences at our hospital–both positive and negative.

Now, there is a new way to share your story with the Patient Opinion website.

This independent site allows patients from any hospital in Australia to post anonymously about their experience, and read about other patients’ experiences.

Patient stories not only help hospitals to grow, rethink their processes, and provide better services but also motivate employees to perform better.

Stories bring life to a hospital and we would love to hear yours. You can provide feedback via:

  • Patient Opinion website www.patientopinion.org.au
  • Speak directly to a staff member
  • Send an email to feedback@eyeandear.org
  • Call our Consumer Liaison Officer on 03 9929 8666
  • Fill out a feedback form (around the hospital or a staff member can provide you one)
  • And if you remain dissatisfied with our response, you may contact the Health Complaints Commissioner.