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Staying connected with our volunteers

We miss our volunteers, and no doubt if you have visited the Eye and Ear during COVID-19 restrictions you do too. Before the pandemic hit, when you walked into the Eye and Ear, you would undoubtedly be greeted by a warm and welcoming smile from one of our volunteers. The hospital is home to a dedicated and growing group of volunteers who assist in a range of roles across the hospital. Whether it be helping with directions, participating in various hospital committees and working groups or simply providing patients with kindness and support when they visit us, our volunteers are very much an integral part of the provision of outstanding patient care constantly strive to offer.

The COVID-19 pandemic has presented so many challenges and necessitated many operational changes. We took the decision in March last year to ask our volunteers not to come onsite at the hospital. Like all of Victoria we had to do what we could to minimise non-essential travel and also reduce the number of people at the hospital to assist us in supporting physical distancing requirements.

Not being onsite, however, does not mean not being connected. We understand the importance of keeping in touch and have managed to stay connected with our volunteers by using ‘virtual’ meeting platforms National Volunteer Week in May, provided a very timely opportunity for us to thank our volunteers for their generosity and kindness. We coordinated a special filming of a short video for to thank them all for their hard work and to let them know how much we are all missing them.

We look forward to welcoming all of our volunteers back when restrictions ease and the time is right…the hospital is just not the same without them!