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Update on COVID-19

The health of our patients, visitors and staff is our biggest priority. We have put in place a number of measures to keep our community safe while providing the highest level of care.

The Royal Victorian Eye and Ear Hospital is working closely with the Department of Health and Human Services and taking all advised precautions against
COVID-19.

Please reschedule your appointment, and do not come to the Eye and Ear if you:

  • have travelled internationally in the past 14 days; 

  • are unwell with a fever, shortness of breath, cough or sore throat;

  • have been in contact with a confirmed or suspected case of COVID-19.

New Safety Measures
Rescheduled and Cancelled Appointments
Visitor Restrictions
Frequently Asked Questions
Gisborne Street Entrance Closure
Play your Part
Other Information

New Safety Measures at the Eye and Ear

As part of our response to managing the coronavirus outbreak, we have:

  • Introduced a Concierge desk at all entrances of the hospital for visitors and patients to answer screening questions, have a temperature check, put on a face mask and use hand sanitiser upon entry; please view our video for more information on what to expect when you come to the Eye and Ear
  • Encouraged patients to come alone or use a carer to drop and go, if appropriate
  • Enforced social distancing of at least 1.5m wherever practical

Rescheduled and Cancelled Appointments

We want to assure you that the Eye and Ear is continuing to provide essential and emergency treatment. If we have advised you that your appointment or surgery had been postponed, please be assured that this has been done in consultation with a qualified doctor, who  reviewed your medical records and  advised that it is safe to do so.

If at any time you are concerned that your condition is deteriorating, please contact your GP or referring doctor.

We will also continue to provide emergency care at the Eye and Ear. However, please only visit our Emergency Department if your condition is an emergency. Local pharmacist or GP’s can provide advice for conditions such as ear wax.

Please note: The Eye and Ear does not have a COVID-19 screening clinic.  If you suspect you may have COVID-19, call the dedicated hotline on 1800 675 398 for advice on what to do. For further information on screening clinic locations, visit here.

Elective Surgery

We are working on safely increasing our elective surgery numbers in line with the Department of Health and Human Services recommendations. Click here for a useful factsheet for our patients and carers due to come in for surgery.

Research Patients
Your safety is always our top priority. We are continuing to run essential Clinical Trials and clinical research projects. If you are participating in a current research trial/project your Principal Investigator will be in touch with you directly. They will inform you of how the research trial/project you are participating in will progress during the COVID-19 pandemic. If you have any questions, concerns or if you have not heard from your Principal Investigator please contact them before your next appointment (please note response times may vary during the COVID-19 pandemic). If you are attending an appointment at the hospital, you will follow the same guidelines as other patients. These include:

  • Answering series of questions
  • Using hand sanitiser
  • Having your temperature taken
  • Attending by yourself, if needed you may be accompanied by one carer

Visitor Restrictions

For patients/visitors attending outpatient appointments, elective surgeries, or visiting the Emergency Department:

  • If possible, it is preferred that patients come alone to the hospital. If a carer/support person is needed, this is restricted to one person
  • Please do not accompany a patient to the Eye and Ear if you are experiencing at least one of the following symptoms: fever, cough, sore throat or shortness of breath and/or have been overseas in the past 14 days; or in contact with a confirmed case of COVID-19
  • If accompanying a friend or family member for day surgery, it is requested that you leave the hospital and only return when you receive a phone call from our staff to advise that they are ready for discharge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please note, when you arrive at the hospital, all visitors and patients will be greeted at the entrance by a member of our staff who will take your temperature; request that you sanitise your hands and put on a face mask and ensure that you are fit to enter.

Play your Part

There are also some very simple steps that you, your family and other visitors can take to help us to prevent the spread of infection. Our staff are following these same precautions:

  • Wear a face mask when you are in the hospital
  • Wash your hands often with soap and water, for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60 per cent alcohol
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or the crook of your elbow
  • Stay at home if you feel unwell
  • Avoid contact with people outside your household members
  • Maintain a distance of 1.5 metres between yourself and others
  • Get vaccinated for flu (influenza) as soon as it is available. This can help reduce the further pressure on hospitals. 

For the Latest Information

Helpful information and guidelines on social distancing and how to help stop the spread can be found here

This is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest information.

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