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Update on COVID-19

The Royal Victorian Eye and Ear Hospital is working closely with the Department of Health and Human Services and taking all advised precautions against COVID-19.

The health of our patients, visitors and staff is our biggest priority. We have put in place a number of measures to keep our community safe while providing the highest level of care.

New restrictions at the Eye and Ear

Please reschedule your appointment, and do not come to the Eye and Ear if you have: travelled internationally in the past 14 days; are unwell with a fever, shortness of breath, cough or sore throat; have been in contact with a confirmed or suspected case of COVID-19.

Your booking can be rescheduled by emailing our outpatient booking unit on or calling 9929 8500. Please note, we are experiencing a high volume of calls during this time, and advise you to email, where possible.

As part of our response to managing the coronavirus outbreak, we have:

  • Introduced a Clinical Concierge desk at all entrances of the hospital for visitors to answer screening questions, have a temperature check and use hand sanitiser upon entry;
  • Restricted ward visitations to one visitor per patient for one hour per day;
  • Encouraged patients to come alone or use a carer to drop and go, if appropriate;
  • Enforced social distancing of 1.5m wherever practical;

For full details on the new visitor and carer restrictions in place, visit here

Appointment Cancellations 

We want to assure you that the Eye and Ear is continuing to provide essential and emergency treatment. If we have advised you that your appointment or surgery has been postponed, please be assured that this has been done in consultation with a qualified doctor, who has reviewed your medical records and has advised that it is safe to do so.

If at any time you are concerned that your condition is deteriorating, please contact your GP or referring doctor.

We will also continue to provide emergency care at the Eye and Ear. However, please only visit our Emergency Department if your condition is an emergency. Local pharmacist or GP’s can provide advice for conditions such as ear wax.

Please note: The Eye and Ear does not have a COVID-19 screening clinic.  If you suspect you may have COVID-19, call the dedicated hotline on 1800 675 398 for advice on what to do. For further information on screening clinic locations, visit here.

Play your part

There are also some very simple steps that you, your family and other visitors can take to help us to prevent the spread of infection. Our staff are following these same precautions: 

  • Wash your hands often with soap and water, for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60 per cent alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or the crook of your elbow.
  • Stay at home if you feel unwell.
  • Avoid contact with people outside your household members
  • Maintain a distance of 1.5 metres between yourself and others.
  • Do not leave your home, unless for the following reasons:
    • Exercise;
    • Work / education if necessary;
    • To get groceries that you need;
    • For medical care or caregiving purposes.
  • Get vaccinated for flu (influenza) as soon as it is available. This can help reduce the further pressure on hospitals. 

For the latest information

Helpful information and guidelines on social distancing and how to help stop the spread can be found here

This is a rapidly changing situation, please visit the Department of Health and Human Services website for the latest information.


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