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Eye and Ear launches multilingual hospital information lines

January 15, 2018


We are proud to launch new patient information lines for people using our services which are available in six languages - English, Cantonese, Greek, Italian, Mandarin, and Vietnamese.

The hospital infolines provide our consumers with helpful information in an accessible format and multiple languages with the aim to better serve Victorian communities and help make visits to the Eye and Ear go smoothly. 

To listen to information such as how to get to the hospital and what to expect at an Eye and Ear appointment, simply call one of the following numbers:

  • English – 03 9929 8391
  • 廣東話 (Cantonese) – 03 9929 8493
  • Ελληνικά (Greek) – 03 9929 8492
  • Italiano (Italian) – 03 9929 8064
  • 普通话 (Mandarin) – 03 9929 8975
  • Tiếng Việt (Vietnamese) – 03 9929 8176

People can also listen to the information online.

The Royal Victorian Eye and Ear Hospital CEO Mark Petty says “Clear communication is key to providing an excellent service for our consumers and we always strive to improve our delivery of care.

“The Eye and Ear hospital infolines are the next step in our history of leading the way in specialist eye care."

Mark added: “We are grateful to The Louis & Lesley Nelken Trust Fund, managed by Equity Trustees, who generously funded this service."

They also funded a second infoline for patients to listen to information on common eye conditions in their own language.