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FAQ

INFORMATION ABOUT THE LIBRARY

1. Where is the library located

LIBRARY MEMBERSHIP

2. Am I eligible to join as a library member & how do I join

3. What services are available to me as a library member

REMOTE/OFFSITE ACCESS TO E-JOURNALS, E-BOOKS, DATABASES

4. How do I access e-journals, e-books and databases, offsite

5. What is Athens

6. Am I eligible to register for Athens and how do I register

7. When do I need to use my Athens login

8. My Athens account has expired. How do I reactivate it

9. I've forgotten my Athens user name. How do I retrieve it

10.I've forgotten  my Athens password. How do I retrieve it

RESEARCH

11. What is the difference between e-journals and databases

12. Can you list the databases that I have access to

13. Can I search across the licensed e-journals, e-books and databases

14. Which journals do I have full text access to

15. How can I access full text articles in PubMed

16. Do you offer any assistance for literature searches

17. I want help with referencing styles. Where do I find them

REQUESTING JOURNALS ARTICLES, BOOKS NOT HELD IN OUR LIBRARY

18. Can the library obtain for me, articles or books that are not available through the library

19. How long does it take to source articles, etc on inter-library loans and is there a cost

RENEWING DUE DATES FOR YOUR BOOKS, DVD, CD

20. How do I renew my overdue library books

SEARCHING THE LIBRARY CATALOGUE

21. What is searchable in the library catalogue

22. What can't I find in the library catalogue

E-BOOKS

23 Do you have e-books

RECOMMEND A TITLE TO ADD TO THE LIBRARY COLLECTION

24. I've come across a title that would be great to have in the library. Can the library purchase it

TRAINING

25. Do you offer training and what does it cover

ORDERING DEPARTMENTAL TEXTBOOKS

26. I'd like to order a textbook for our Department. What is the procedure

  

1.         Where is the library located

The library is located at the corner of Albert Street and Morrison Place on the first floor of the Edward Neild Building. Entry is through the Lucy Jones Hall Albert Street entrance.

 2.       Am I eligible to join as a library member and how do I join

The following are eligible for free library membership and can join by filling out and signing the Borrower application form below.

·     Employees and Emeritus appointees of the Royal Victorian Eye & Ear Hospital: Full library membership. This includes offsite access to online journals, databases and e-books.

·     Employees and Postgraduate research students of the University of Melbourne’s Departments of Ophthalmology and Otolaryngology and the Centre of Eye Research staff. Partial membership: All services except offsite access to licensed e-content. Letter confirming employment to be furnished to the library.

·    Fellows on short term appointment [Less than 3 months] . Limited library services.

Borrower application form:    *Please sign and fax or email to the library: library@eyeandear.org.au.

 3.       What services are available to me through my library membership

·         Full library membership:  Borrowing, Inter-library loans, request literature searches, after-hours reference /enquiry service where a UK Librarian will assist during UK office hours, Group training and one-on-one training, off-site access to all e-resources.

·         Partial membership: All services except off-site access to e-content.

·         Limited membership: All services except no borrowing and offsite access to e-content.

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5. How do I access e-journals, e-books and databases, offsite or remotely.

1. Go to the Library website if you're looking for a journal, e-book, or database.

2. Click on the SEARCH link on the middle of the Library homepage.

Your OpenAthens login is required to enable you to access these e-content, OFFSITE. Onsite access at the Eye & Ear Hospital, does not require logging in.

 Register here for your OpenAthens login: https://register.athensams.net/vic//

Support for the Publication Finder, Discovery Search and OpenAthens:

Contact the Library for assistance OR Kirk Razga. Email: support.kirkrazga@ebsco.com       Ph: 03 9276 1731

6.       What is OpenAthens

OpenAthens is an access management system that controls access to the library’s protected, licensed electronic resources. When you login to an Athens protected resource, it checks to see if you’re a member of an institution that has paid to use the resource, and if your username & password are correct, it lets you in.

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7.       Am I eligible to register for OpenAthens How do I register for it?

Registrations for OpenAthens is only available to employees and Emeritus appointees of the Royal Victorian Eye & Ear Hospital. Register here:https://register.athensams.net/vic/

Note: Fields with an *asterisk are mandatory fields.

 8.       When do I need to use my OpenAthens login

When you need to access the Library's  online journals, e-books and databases, OFFSITE

* Access within Royal Victorian Eye & Ear Hospital  network is seamless.

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 9.       My OpenAthens account has expired. How do I reactivate it

Have you received a re-registration email.  If your account has only recently expired and you know your Athens username and password, you can still re-register. Please  click here to re-register. 
If your account has expired and you cannot remember your Athens details or need assistance with this process please Contact Us

or Contact     Kirk Razga. Email: support.kirkrazga@ebsco.com      Ph: 03 9276 1731

Please provide your:

  • Your current hospital or health service
  • Your position title
  • If you are permanent or temporary (including contract termination date)
  • Your primary contact number

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 10.         I’ve forgotten  my OpenAthens  username. How do I retrieve it

              You will need to contact the library OR  Kirk Razga. Email: support.kirkrazga@ebsco.com      Ph: 03 9276 1731

 11.         I’ve forgotten  my Athens  password. How do I retrieve it

  You can reset your Athens  password.  RESET  here. The reset link is also located below the E-Portal.

12.       What is the difference between e-journals and databases

An electronic journal is  the electronic version of the print journal. A database is an organised collection of searchable information. E.g. Medline: a huge database of about 19 million references to articles published in about 5,600 biomedical journals.

 13.   Can you list the databases that I have access to

·         UpToDate ( Link on your Eye & Ear Desktop, Click on Start, select Programs, select UpToDate from the list).

·         ClinicalKey  e-package

For more, go to the Clinicians Health Channel website.

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14.   Which journals do I have full-text access to

a. Journals in the  PUBLICATION FINDER

b. Most Journals in the Clinicians Health Channel

 15.   How can I access full text articles in PubMed

PubMed provides links to full text articles of Open Access journals [free on the web]. Libraries can also provide links to their licensed e-journal content in PubMed. To enable this to happen, libraries are given a special PubMed web address. For our library, this is the PubMed link that’s on the library homepage. By clicking on this link, you will be able to access full texts of Abstracts  that have the  Eye & Ear Hospital  logo showing on the top right screen.  However, full text access  will only work within the hospital network. Offsite, you will see our hospital logo, but will not be able to download the full text. In this instance, you will need to go directly to the E-Portal on the library homepage, retrieve the journal and download the full text.

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 16.   Can the library obtain articles or books that are not available through the library

Yes we can obtain them for you on inter-library loan. Please fill out this form and submit.

 
*
*
*
RVEEH Clinical Medical
RVEEH Clinical Nursing
RVEEH Clinical Allied Health
RVEEH Support Services
NON-RVEEH Registered Library Member
2 hours [For urgent RVEEH-patient-related information]
5 working days
*
Yes

*COPYRIGHT DECLARATION: Copyright Act 1968 Section 49 (1) Declaration

I declare that I require the reproduction for the purpose of research and study and I will not use it for any other purpose, and I have not previously been supplied with a reproduction of the same material by an authorised officer of the library. In the event that my request is for more than one article from the same issue of a periodical, I further declare that each article is for the same research or course of study.

*Security Check

 

 17. How long does it take to source articles,etc. on inter-library loans and is there a cost

There are 3 levels of service delivery:

  • Standard - 1 week - $16.50

  • Rush - Within 24 hours - $33.00

  • Express - 2 hrs - $49.50

Note: RVEEH Departmental and other RVEEH work-related request-costs,  are borne by the Library, so it's sourced at no cost to you.

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 18.   How do I renew my overdue library books

Go to the library catalogue on the library homepage. Click on LOGIN under My Library (+) and Login using your barcode on your library card and your PIN. Renew your items here. Do not have your PIN  Contact us.

19.   What is searchable in the library catalogue

Bibliographical descriptions of  materials held in the library.

20.   What can’t I find in the library catalogue

Journal articles or book content.

21.   Can I search across all the e-journals, e-books and databases

You can certainly cross-search all the electronic content in the DISCOVERY SEARCH which comprises of all the Clinicians Health Channel resources and all the e-content that our library subscribes to. To do this, go to the Discovery Search box in the E-Resources page.

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22.   I’d like to order a textbook for our Department. What is the procedure

Procedure

 1.         Departmental purchases are those purchases for print textbooks or journals that are to be housed and managed by Departments, but are ordered   by the Library, fully processed on receipt and bibliographic record added to the Library Catalogue prior to delivering to the ordering department. Kindly note that the preferable format is the electronic or online version of books and journals, but justified reasons for the print version is accepted.

2.    You may request for a quote for the item (s)  through the Library. Email: library@eyeandear.org.au

3.    On receipt of the  quote(s ) from the Library, submit your order through WorkPlace (eProcurement). 

4.    The library will need to catalogue your books (etc), so please ensure that they are delivered to the Library on receipt.

5.    You will also be notified via email when the item (s) is fully processed and is ready for collection.

6.    ONLINE orders: Note that the library cannot place online orders as we do not have credit card facilities. [e.g. Amazon.com purchase, etc]. Please contact the Supplies Dept. (Glenda Prewett on Ext. 8607 ) or the Finance Dept.  for further advice on online purchases.

 

23.  I’ve come across an excellent title that would be  great to have in the library. Can the library purchase it

We can certainly purchase it if it is within our collection development guidelines. Please fill in this form and submit.

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 24.   Do you offer any assistance for  literature searches

We certainly do. Please fill in this form and submit.

 25.   Do you have e-books

Yes we do. Please go to the Publication Finder  page and select the  E-Books Radio button, then type in the e-book title, Search. The Publication Finder link is located on the library website homepage, inside the DISCOVERY SEARCH box, just under the RONALD LOWE LIBRARY heading on the middle of the page. 

 26.   Do you offer training and what does it cover

Yes. The library offers the following types of training on topics outlined below:

A. Face-to-face
  •  Departmental training. Departments can book a training session by emailing library@eyeandear.org.au.
  • Group training.
  • One-on-one training
    

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27. I want help with referencing styles Where do I find them

On the RESEARCH HELP page.