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What to expect when coming to the Eye and Ear

We are following Victorian Government advice on the COVID-19 pandemic and have made some updates on the way we enter and move around the hospital. All patients, visitors, and carers are to take note and adhere to the following:

  • Patient check-in opens 15 minutes before your appointment time. If you have arrived early, we will ask you to wait outside and re-enter later. This is to restrict the number of people in the hospital for physical distancing. ​​​​​​
  • Complete the Department of Health questionnaire using the QR codes displayed at the entrance. Our staff can assist if required. Show staff the completion screen with the green tick on your phone. Please be courteous and follow all instructions given by our staff.

If you would like to check-in prior to your arrival at the hospital you can do so via the links below. Please screenshot your completion screen with the green tick ready to show our staff on entering the hospital: 

Please note: the completion screens are time stamped and we will only accept a completion date/time from the day of your appointment. Anything earlier will not be accepted and you will be required to complete the survey again at point of entry.

  • You will then be greeted by our Concierge Team who will check your temperature; give you a new surgical face mask to put on, and ask you to sanitise your hands.
  • Social distancing measures have been put in place to separate patients in waiting rooms, and visitor numbers have been reduced to allow for this.