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Supplying to the Eye and Ear

Procurement policy

The Royal Victorian Eye and Ear Hospital’s purchasing policies are based on Health Purchasing Victoria’s (HPV) set of Purchasing Policies designed specifically for the health sector, to deliver greater value for money from procurement activity and also to meet the rigorous standards of probity as highlighted by Victorian Auditor-General’s Report (VAGO) dated October 2011.  

The five new policies are stated below:
1.    Procurement Governance
2.    Procurement Strategic Analysis
3.    Market Approach
4.    Contract Management
5.    HPV Collective Agreements

Procurement Activity Plan

The HPV’s Governance Policy requires that Health Services publish a summary of procurement activities planned to be conducted over the forthcoming 12-18 months.

The aim of the plan is to provide potential suppliers with an overview of the types of procurement activities (goods and services only) that the Health Service may undertake over this period. The plan will be updated from time to time to reflect other planned procurement activities.

All planned procurement activities are subject to revision or cancellation. The information in this Procurement Activity Plan is provided for planning purposes only and it does not present a solicitation or constitute a request for proposal, nor is it a commitment by the Hospital to purchase the described goods or services.

This Procurement Activity Plan will be updated and reviewed as required.

Expected Market Approach

The hospital has identified the Estimated Date of Approach to Market for financial year periods and for the four (4) quarters ahead:

  • Quarter 1 – July to September
  • Quarter 2 – October to December
  • Quarter 3 – January to March
  • Quarter 4 – April to June

Procurement Complaints Process

Complaints will be handled in a consistent, fair and transparent manner using the following process:

  • All complaints are recorded into the hospital’s incident register.
  • Receipt of the complaint acknowledged by the hospital.
  • Designated investigation officer may throughout the course of their investigation require to meet with the complainant to either clarify any issues of seek further information.
  • All complaints will be dealt with in a timely manner.
  • If the complaint cannot be resolved to the satisfaction of both parties, Eye and Ear will refer to Health Purchasing Victoria.

The Eye and Ear will maintain a record of all complaints received related to each procurement activity indicating whether the complaint was:

  • resolved,
  • is still under investigation, or
  • could not be resolved.

Complaints will be recorded in the hospital’s Annual Report.
For more information, please email: