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Our Community

Join our Consumer Register 

Help Us Help You

We want patients and carers to join our Consumer Register to share your experiences and opinions with us.

We have over 120 registered consumers. We tend to ask our registered consumers for their opinion a few times a year. 

This can include:

  • Reviewing our brochures, patient fact sheets and other materials
  • Being a part of focus groups
  • Being a member of a group or committee provides advice to the hospital

To join the Consumer Register or for more information, please contact Betty Tellis on 9929 8658 or Betty.Tellis@eyeandear.org.au

Our Community Advisory Committee

We have a Community Advisory Committee which provides advice to the Board on effective consumer and community participation in service development and delivery. The committee  includes consumers, carers and community members along with members of the Board and staff. The Community Advisory Committee develops and monitors the hospital’s Community Participation Plan, which aims to increase opportunities for consumers to be involved in their care and provide advice to the hospital.

Consumer participation and patient-centric care at Eye and Ear is guided by the Department of Health’s Doing it with us not for us policy (2009).

We produce an annual Quality Account (previously Quality of Care Report) for the community to access information about how the Eye and Ear is improving quality and safety and increasing community participation. You can read our latest report and provide your feedback online.

For more information about our Community Advisory Committee contact the Manager, Planning and Patient Experience on 03 9929 8921.

Disability access

The Eye and Ear is committed to providing equal access to our services and facilities for people living with disability with our Disability Action Plan. Every year we review our progress and look for ways to improve.

For more information on access and our Disability Action Plan, contact the Manager, Planning and Patient Experience on 03 9929 892

Cultural diversity

Victorians come from over 200 different countries and speak over 230 different languages and dialects, and our patients are equally diverse. To make sure we care for all patients in a way that is both effective and culturally sensitive we have developed a Cultural Diversity Plan. The plan is overseen by the Eye and Ear’s Cultural Diversity Committee that provides guidance and advice to the Executive.

Aboriginal and Torres Strait Islander health

The eye and ear health of the Aboriginal and Torres Strait Islander community is an important issue at the Eye and Ear. Our approach is both hands on and strategic. The hospital's Aboriginal Health Plan is aligned with the key result areas of the Improving Care for Aboriginal and Torres Strait Islander Patients (ICAP) program and focuses on improving service provision to Aboriginal patients by taking a service wide approach.

We have appointed an Aboriginal Health Committee to oversee the Aboriginal Health Plan with the aim of improving the health and well-being of Aboriginal patients of the hospital. We also actively participate in programs such as eye and ear screening for Aboriginal children in the community.