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Patients

Your Rights and Responsibilities

Your Rights and Responsibilities

Our promise

The Eye and Ear aims to create a safe environment where our staff treat you with skill, care and dignity. We value your privacy and are sensitive to your customs and beliefs. We will always explain important medical things to you in language you understand. We encourage you to ask questions so you understand your condition, treatment options and ongoing care. If you would like a second opinion at any stage, we are happy to assist. We will ask for your informed consent before we proceed with surgery or other procedures.

Helping us help you

By giving us the most accurate information possible about your health, we can provide you with the most appropriate care. Tell us all about your current problems, previous illnesses, medication, allergies and other health matters. Ask our staff if you need any treatment, tests or medication explained and let them know if you are planning to leave the hospital for any reason. By being courteous and considerate of other patients and our staff when you are at the hospital we will be able to focus on how best to help you.

Feedback

We rely on feedback from patients and your families to make sure we continue to do the best job possible. You can leave a compliment, suggestion or complaint for us via feedback forms you will find throughout the Eye and Ear. We also have a Patient Representative who acts as your advocate and is able to help you resolve concerns you may have.

For more information on your rights as a patient contact the Patient Representative via reception on 03 9929 8666 or email feedback@eyeandear.org.au

Know Your Rights and Responsibilities

As a patient of the Eye & Ear you have a right to:

  1. A high standard of care and safety
  2. Services that respect your culture
  3. Clear information about your condition and treatment
  4. Privacy and confidentiality
  5. A second opinion
  6. Receive only treatment you consent to

For the best care, it is your responsibility to:

  1. Provide as much detail as possible about your condition, medical history and allergies
  2. Tell us if you have concerns or questions about your care
  3. Inform staff when you intend leaving the hospital
  4. Show respect to staff and other patients
  5. Assist security by not bringing valuables and large sums of money in
  6. Help keep the hospital environment safe and clean