Patients
Attending an Outpatient Clinic
The Eye and Ear has over 50 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss.
If you have an appointment to attend an Outpatient Clinic, you will be assessed and cared for by specialist doctors. In this hospital that means a doctor who is a specialist in eye, ear, nose or throat conditions. In some cases you will also be seen by an associated allied health clinician (e.g. an Orthoptist) depending on what your condition requires.
The Eye and Ear will confirm your appointment via post, or telephone if you have an urgent appointment. Your letter will advise you of the appointment time and the location where you will be seen. Once at the hospital, please follow the signs, or ask staff or volunteers for directions if you cannot find your way.
You may bring someone with you to the clinic, however, due to limited seating we would ask you to come with one companion only. If you are attending an Eye Clinic, we advise you not to drive as eye drops may be used that will blur your vision.
In most cases if you require an interpreter your GP will have advised the hospital and details of this information will be on your appointment letter. However if this detail is missing, phone Interpreters on 03 9929 8234 to book an interpreter for your appointment.
What to bring on the day of your appointment:
- Your appointment letter from the hospital
- Any relevant X-rays, scans, blood test or other test results
- A list of current medications you are taking
- Your Medicare card, pension card (if you have one) and any other concession cards you may hold
- Your GPs address and phone number
- Any medication or dietary supplements you may require during your visit
- Toys or books for children who are attending the clinic with you
How long will my appointment take?
It is recommended that you allow up to two hours for your appointment. All patients are given a specific appointment time, however sometimes delays can occur. The staff may be delayed by needing to discuss a complicated treatment or diagnosis with a patient, or they may be required urgently in other parts of the hospital. Plan to arrive 10 minutes before your allocated appointment to allow time to complete any necessary paperwork, especially at your first visit.
Enquiries
If you have any other enquiries please contact the Outpatient Booking Unit on 03 9929 8500. Monday to Friday, 8.00am to 5.00pm.