The Eye and Ear values the contribution of consumers, carers and community members and your participation and feedback is important in helping us achieve high levels of patient-centred care.
"Participation occurs when consumers, carers and community members are meaningfully involved in decision-making about health policy and planning, care and treatment, and the well-being of themselves and the community. It is about having your say, thinking about why you believe in your views, and listening to the views and ideas of others. In working together, decisions may include a range of perspectives." (Department of Health, 2009)
We have a Community Advisory Committee which provides advice to the Board on effective consumer and community participation in service development and delivery. The committee membership includes consumers, carers, and community members, along with members of the Board and staff. One of the key roles of the Community Advisory Committee is to develop and monitor the hospital’s Community Participation Plan, which aims to increase opportunities for the public to be involved in their care and provide advice to the Hospital, within a patient-centred care approach.
Consumer participation and patient-centric care at Eye and Ear is guided by the Department of Health’s Doing it with us not for us policy (2009).
Each year we produce a Quality Account (previously Quality of Care Report), which is an opportunity for patients and the community to access information about how the Eye and Ear is improving quality and safety and increasing community participation. You can read our latest report here and provide your feedback online. For more information about our Community Advisory Committee contact the Manager, Planning and Patient Experience on 03 9929 8921.
Are you interested in being a part of how your hospital provides its services?
The Royal Victorian Eye and Ear Hospital is seeking expressions of interest for our Consumer Register. Being on the consumer register enables you to contribute by sharing your opinion, views and comments in many different ways.
This can include:
- Reviewing our brochures or patient information sheets that are sent to our consumers
- Being a part of different focus groups that will help shape change in areas of our organisation
- Being a member of a group or committee that actively works within the hospital.
For more information or an application form for an expression of interest, please contact Betty Tellis on 9929 8658 or Betty.Tellis@eyeandear.org.au
The Eye and Ear is committed to providing equal access to our services and facilities for people living with disability. We have developed a progressive Disability Action Plan which works towards meeting the needs of patients and the community.Every year we review our progress rigorously, looking for ways to improve.
Victorians come from over 200 different countries and speak over 230 different languages and dialects, so it is not surprising that our patients come from very diverse backgrounds. To make sure we are responsive to their needs and care for all patients in a way that is both effective and culturally sensitive we have developed a Cultural Diversity Plan. The plan is overseen by the Eye and Ear’s Cultural Diversity Committee that provides guidance and advice to the Executive.
Aboriginal and Torres Strait Islander Health
The eye and ear health of the Aboriginal and Torres Strait Islander community is an important issue at the Eye and Ear. Our approach is both hands on and strategic. The hospital's Aboriginal Health Plan is aligned with the key result areas of the Improving Care for Aboriginal and Torres Strait Islander Patients (ICAP) program and focuses on improving service provision to Aboriginal patients by taking a service wide approach. We have appointed an Aboriginal Health Committee to oversee the Aboriginal Health Plan with the aim of improving the health and well-being of Aboriginal patients of the hospital. We also actively participate in programs such as eye and ear screening for Aboriginal children in the community.